Progressive MICC
Empowering Pharmaceutical Contact Center with Cutting-Edge Technology
Progressive MICC is more than just software; it’s a comprehensive solution designed to address the unique challenges of the pharmaceutical industry. By integrating telephony, email, and case management into one secure platform, Progressive MICC empowers your team to deliver superior service while maintaining compliance with industry regulations.
Progressive MICC, an advanced, all-in-one solution meticulously crafted for pharmaceutical companies to streamline their contact center operations. Built on the trusted and secure Salesforce platform, Progressive MICC goes beyond traditional contact center tools, offering unparalleled functionality to manage adverse events, product complaints, and medical inquiries with ease and precision.
Safe, Secure
and Scalable
Seamless
Integration
Global
Reach
Seamless
Communication
Streamlining Communication
Managing customer interactions efficiently and securely is more critical than ever. Progressive MICC integrates seamlessly into your existing systems, enhancing your team’s ability to deliver top-tier service while maintaining compliance with industry regulations.
Progressive MICC can interface with safety and manufacturing systems by automatically transmitting safety and complaints information.
Built on a Secure and Scalable Salesforce Platform Comprehensive Case Management Seamless Communication Complete Call Management Global Cloud Telephony Global Reach and Multilingual Support Document Management Enhanced Customer Experience
Features
With Progressive MICC’s integrated telephony system, no more juggling between desk phones and software. Your agents can make and receive calls directly within the system. This feature not only simplifies the communication process but also keeps all information, including call recordings, securely within the platform.
Interactive Voice Response (IVR) Intelligent Call Routing Automatic Contact Identification Automatic Email Association Integrated Case Information Direct Medical Inquiry Creation Streamlined Response Process Duplicate Detection and Management Configurable Case Forms Automatic Case Transmission Automatic Event Encoding Custom Reports Creation
Transform Your Contact Center with Progressive MICC
Explore the full capabilities of Progressive MICC and see how it can revolutionize the way your contact center operates. From handling adverse events and product complaints to managing complex medical inquiries, Progressive MICC is your all-in-one tool for efficient, compliant, and effective contact center management.
Discover how Progressive MICC can transform your contact center into a hub of efficiency, accuracy, and innovation.
